We are currently running a system upgrade to improve your overall experience.
Trend Micro Community will be back online on Saturday, October 19.
In the meantime, you can contact Technical Support here: https://esupport.trendmicro.com/en-us/home/pages/technical-support/contact/home.aspx
See you soon!
Thanks and please let us know if your question was answered.
By the way, thank you for being our premium support service subscriber, and please don't hesitate to call the 24x7 premium hotline to ask for help in the future. You can find the premium service phone number in the "Call Premium Support" section in this page.