How do I add an email address to safe emails?

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  • Updated 3 years ago
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Posted 3 years ago

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Thank you very much for being a long-time Trend Micro product user! For your question, as part of Maximum Security, an Antispam Toolbar feature is available for mail programs installed on your PC. (e.g. MS Outlook). If you haven't enabled our Antispam Toolbar in your mail client, please try it and let us know if it helps or not:
Using the Antispam Toolbar of Trend Micro Security

Please refer to "Activating The Antispam Toolbar" section first, after activating the Toolbar, see "Using The Approved Senders List" to add the email address you want to add to the Approved Senders List.

Antispam Toolbar only supports in email programs listed in the online doc below:
Email programs supported by Trend Micro Security

If you use email service's website directly (e.g.,, then Antispam Toolbar cannot be enabled there. Please let us know if the solution works for you, and we'll assist you if you still encounter problems. Thank you.

Trend Micro Home Users Community
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The answer made no sense. I am closing out r**************** and want to have emails sent to c***** on the same computer
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We've created a new conversation for your issue to ensure your concerns are addressed in the most timely manner by our support team.

Please reference the new conversation here: Changing an inactive email address

This conversation is no longer open for comments or replies.