how can i prevent "File Removed" pop up messages from appearing on my screen?

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  • Question
  • Updated 1 year ago
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I am constantly seeing pop ups that indicate that a file has been removed. They are very distracting. Can I prevent this from happening?
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scubablu

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  • Barry

Posted 1 year ago

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TM_Mark, Employee

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Hi scubablu and welcome to the Trend Micro Community!community!

I understand that you are distracted by the pop-ups and you want to prevent it from constantly showing up on you screen.

We apologize but, you cannot remove the pop-ups for the threat detection. It notifies you that there are some malicious/infected files or program on your computer and the Trend Micro Security program prevented it from running on your computer.

And, on the other hand, can you please send us a screenshot of the detection so we can see what the detection is.
Kindly refer on the link below on how to take a screenshot and you may, please click on the camera icon to select a picture from your computer.

Thanks so much!

Trend Micro Home Users Community
(Edited)
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jmdickerson49

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Those repeated pop ups for the same alleged file being removed is crazy.  ba311.Ink file message has been popping up since I downloaded the 2017 Trend Maximum Security.

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TM_Victor, Employee

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Hi jmdickerson49,

Thank you for posting your concern here.

We are already aware of the issue regarding files with the .lnk extension and our team is working on a permanent solution for this.

I would like to request that you contact our support hotlines regarding this continuous detection concern. The reason being is to provide a solution for this concern.

You may use this link to contact our support lines- Ways to Contact Support.

Thank you and have a great day!

Trend Micro Home Users Community

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