Home Network Security time limits set up and filtering etc not working

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  • Updated 4 months ago
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Recently bought Home Network Security.  Mainly to monitor my kids usage etc.  I have the family members set up on the dashboard, i have added rules under each user.  Internet times, filtering etc.  Nothing works.  I have it set to kick my kids off the internet at 7pm but they just continue on using it and I get no notifications.  Nothing happens.
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manzwalters

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Posted 5 months ago

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TM_Malik

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Sorry for the inconvenience, manzwalters.

May we know the devices that show on your app's Dashboard that's associated with your kids' devices? You can try re-configuring it and then run a scan with the Home Network Security app. Feel free to upload images.

Thank you.
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manzwalters

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There is an ipad and an iphone.  I even tried to turn off the network connection to the ipad and she was still able to access the internet.
Should I remove the devices and add them again?
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TM_Malik

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Hi manzwalters,

You can try adding the iPad and iPhone devices again then check the Compatibility Mode.
  1. Open your Home Network Security app.
  2. Tap the Menu icon.
  3. Tap Settings.
  4. Under ABOUT AND HELP, turn ON or OFF Compatibility Mode by toggling the switch.
If the Compatibility Mode is ON, try to turn it OFF and check if the issue persists. If the Compatibility Mode is OFF, try to turn it ON and try again.

Hope this helps.
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eivarra

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I just made a payment to download the Internet Security update, but I do not download anything, I need help to get the update or return my money.
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TM_Malik

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not relevant to the original post

Please reference the new conversation here: Downloading the Internet Security program update

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