High CPU and Disk activity by Trend Micro Anti-Malware Solution Platform

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  • Problem
  • Updated 11 months ago
  • Acknowledged
Hi,
Well, the title describes my problem: High CPU and Disk activity by Trend Micro Anti-Malware Solution Platform
Half the world has this problem as it seems when i'm searching on the internet. I've tried all given advice, checked for conflicting software, uninstalled and re-installed Trend Micro. Turned off Microsoft OneDrive. 
I would like to know how to properly diagnose this problem. I'm tired of "trying" things to fix it. I'm a software engineer by proffesion and know a thing or two about computers.
This is my last shot for fixing this problem. If not, i will cancel my subscrition. Unfortunately i just payed for another year... 
Hope someone can help me with diagnosing instead of given advice "trying" stuff. (because i did it all :))
With regards,
Pascal Loonen
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ploonen

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Posted 2 years ago

  • 18
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Max Slo, Champion

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-I'm not a Trend Micro representative, but I like to give you some suggestion-

Did you try to do what TM_Jean suggested, deinstall, use Remnant File Remover and installa again?
Just check TM is not working on an update/scan in the screenshot capture moment... 
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Tom Emmelot, Champion

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Hi max,

Hahaha wrote almost the same at the same time!

Kind regards
Tom ;)
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jacquesvoogt

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Thanks, just did.
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matthew.hansen

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Im having the same problem. Ive tried multiple re installs as instructed above. I have excluded
google drive. and still.. nothing.

within a day im back up to steady 30% CPU usage. which on  OC'd 6600K is pretty crazy.

So what do i do now? Ive been a long time user but now im ready to uninstall and be done with Trend forever. This is a massive problem that isnt being patched. 
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Jabi

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Hello matthew.hansen,

We do understand your concern and we would like to apologize for the inconvenience this issue is causing you. 

Please contact us through Chat or Phone so we can provide better assistance to you regarding this issue, you can check the link below: 
Ways to Contact Support

We will wait for your contact.

Have a lovely day! 

Trend Micro Home User Community
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matthew.hansen

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I worked with 2 Trend engineers on this problem and after an hour they ended up saying that greater than 30% CPU use is normal and my system working correctly. 

So after many years its time to say goodbye to Trend. No way can i have software that takes a third of CPU performance when my pc is at idle. What a disappointing outcome. 
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Tom Emmelot, Champion

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Hi matthew.hansen

Welcome to TM Home users Community, a public site where volunteers try to help each-other , also there are TM Employees that can give answers, that is only at working hours. I am just a volunteer!
Are you sure you don't run a other program at the back, Ccleaner pro or some Malwarebite and are you sure Defender is not working?
I run Win !0 pro 64 i7 16 Gb mem C;\ drive ssd and the processor is on 0,5 percent or less.
So there must be a other process that triggers your problem.
You may try to put TM to start first by Settings/Other settings/ Extra Security.
Here from you.

Kind regards,
Tom

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