Hi,
Well, the title describes my problem: High CPU and Disk activity by Trend Micro Anti-Malware Solution Platform
Half the world has this problem as it seems when i'm searching on the internet. I've tried all given advice, checked for conflicting software, uninstalled and re-installed Trend Micro. Turned off Microsoft OneDrive.
I would like to know how to properly diagnose this problem. I'm tired of "trying" things to fix it. I'm a software engineer by proffesion and know a thing or two about computers.
This is my last shot for fixing this problem. If not, i will cancel my subscrition. Unfortunately i just payed for another year...
Hope someone can help me with diagnosing instead of given advice "trying" stuff. (because i did it all :))
With regards,
Pascal Loonen
Well, the title describes my problem: High CPU and Disk activity by Trend Micro Anti-Malware Solution Platform
Half the world has this problem as it seems when i'm searching on the internet. I've tried all given advice, checked for conflicting software, uninstalled and re-installed Trend Micro. Turned off Microsoft OneDrive.
I would like to know how to properly diagnose this problem. I'm tired of "trying" things to fix it. I'm a software engineer by proffesion and know a thing or two about computers.
This is my last shot for fixing this problem. If not, i will cancel my subscrition. Unfortunately i just payed for another year...
Hope someone can help me with diagnosing instead of given advice "trying" stuff. (because i did it all :))
With regards,
Pascal Loonen
-
290 Points
Posted 11 months ago
-
3,274 Points
-
290 Points
Hi,
Thank you for you reply. I'm happy to see that Trend Micro is so active in this forum.
The process that is consuming the CPU is Trend Micro Anti-Malware Solution Platform -> coreServiceShell.exe.
English is not my native language, i'm from the Netherlands so i'm sorry for any language mistakes i make.
The version of Trend Micro is 12.0.1226.
The cpu usage fluctuates between 20 and 30 percent. And it is continious. It starts right after booting the computer and keeps using that amount of CPU till i shut down. I have multiple Windows computers at home and a Macbook pro protected by your software but this computer (from my son) is the only one that has this problem. And i don't know why, so any help is greatly appreciated. I've added the requested screenshots.
With regards,
Pascal Loonen
Thank you for you reply. I'm happy to see that Trend Micro is so active in this forum.
The process that is consuming the CPU is Trend Micro Anti-Malware Solution Platform -> coreServiceShell.exe.
English is not my native language, i'm from the Netherlands so i'm sorry for any language mistakes i make.
The version of Trend Micro is 12.0.1226.
The cpu usage fluctuates between 20 and 30 percent. And it is continious. It starts right after booting the computer and keeps using that amount of CPU till i shut down. I have multiple Windows computers at home and a Macbook pro protected by your software but this computer (from my son) is the only one that has this problem. And i don't know why, so any help is greatly appreciated. I've added the requested screenshots.
With regards,
Pascal Loonen
-
3,020 Points
Thank you for your response ploonen!
Seems like it does consume too high Memory and, at the same time, CPU. With that, we will need to do a clean installation. Kindly follow the steps below to do the complete removal of remnants.
Uninstallation and Removal of Remnants
1. Press Windows + R, then type in "supporttool". Choose yes when the UAC prompts.
2. In the Diagnostic Toolkit window, go to the Uninstall tab. Click Uninstall Software.
Note: Do the Restart after you complete the steps until step 4.
3. Download the Remnant File Remover through the link below. Right click on the downloaded file and run it as administrator.
Remnant File Remover Tool
4. Download the Permission Tool through the link below and run it as administartor.
Trend Micro Permission Tool
5. Restart the computer.
After that, you may already try installing the program. You may refer to the link below.
Installing Trend Micro Security
We will wait for your update regarding this issue. Thank you!
Trend Micro Home User Community
Seems like it does consume too high Memory and, at the same time, CPU. With that, we will need to do a clean installation. Kindly follow the steps below to do the complete removal of remnants.
Uninstallation and Removal of Remnants
1. Press Windows + R, then type in "supporttool". Choose yes when the UAC prompts.
2. In the Diagnostic Toolkit window, go to the Uninstall tab. Click Uninstall Software.
Note: Do the Restart after you complete the steps until step 4.
3. Download the Remnant File Remover through the link below. Right click on the downloaded file and run it as administrator.
Remnant File Remover Tool
4. Download the Permission Tool through the link below and run it as administartor.
Trend Micro Permission Tool
5. Restart the computer.
After that, you may already try installing the program. You may refer to the link below.
Installing Trend Micro Security
We will wait for your update regarding this issue. Thank you!
Trend Micro Home User Community
(Edited)
I am having the same problem , but not so much luck with steps 4 and 5...
I can download the remnant remover file, but computer can't run it. What software is required to run it?
Also, I can't find the Permissions Tool. Is there a current active link?
thanks, Gary
Tom Emmelot, Champion
-
26,308 Points
Hi gewart
Welcome to TM Home users Community, a public site where volunteers try to help each-other , also there are TM Employees that can give answers, that is only at working hours. I am just a volunteer!
If TM is uninstalled , you must run it as Administrator!
Than the permission tool,
Trend Micro Permission Tool
Than a new install of your TM product.
Reinstalling the latest version of Trend Micro Security program
https://esupport.trendmicro.com/en-us/home/pages/technical-support/1058995.aspx?_ga=1.147757687.1592...
Hope this wil do the trick.
Kind regards,
Tom
Welcome to TM Home users Community, a public site where volunteers try to help each-other , also there are TM Employees that can give answers, that is only at working hours. I am just a volunteer!
If TM is uninstalled , you must run it as Administrator!
Than the permission tool,
Trend Micro Permission Tool
Than a new install of your TM product.
Reinstalling the latest version of Trend Micro Security program
https://esupport.trendmicro.com/en-us/home/pages/technical-support/1058995.aspx?_ga=1.147757687.1592...
Hope this wil do the trick.
Kind regards,
Tom
(Edited)
Hi Tom,
Thanks for your reply and link to the Permission Tool. I was able to download file " Ti_all_win_en_RegKeyFolderPermissionRecover_Tool0001.1531269724". However, I run into the same problem as I did with Remnant File Remover: my computer cannot open it. I get the "Windows can't open this file" message. (I think the problem is with the " .1531269724" not being a recognisable file extension - but deleting that bit does not solve the problem)
Also, I'm not sure how to run it as administrator... when I right click the downloaded file, I don't get that option... any tips?
TM is uninstalled - and the computer is running much faster! - but, as I mentioned, I couldn't use the remnant file remover tool. Will this affect my attempts to reinstall TM? ... I'm tempted not to bother, given how much better the computer is running without TM.
Thanks
Gary
-
290 Points
Hi,
Thank you for your quick response. I really appreciate this.
I followed your steps, but the "Trend Micro Permission Tool" did give me a 403 forbidden. I've searched google and found the tool on your site and did run it as administrator.
At this moment the process takes about 0,5% CPU :)
For now, it all looks great.
Thank you for your support.
With regards,
Pascal Loonen
Thank you for your quick response. I really appreciate this.
I followed your steps, but the "Trend Micro Permission Tool" did give me a 403 forbidden. I've searched google and found the tool on your site and did run it as administrator.
At this moment the process takes about 0,5% CPU :)
For now, it all looks great.
Thank you for your support.
With regards,
Pascal Loonen
-
628 Points
So TM_Jean, do we not need to do this?
4. Download the Permission Tool through the link below and run it as administartor.
Trend Micro Permission Tool
4. Download the Permission Tool through the link below and run it as administartor.
Trend Micro Permission Tool
-
628 Points
Does this seem concerning in the Remnant File Removal Tool window:
Executing SetACL commands to restore registry and folder permission...
check the hotfix execute mode - 0 (Failed)
Run uninstall tool
Executing SetACL commands to restore registry and folder permission...
check the hotfix execute mode - 0 (Failed)
Run uninstall tool
-
628 Points
TM_Jean, is this OK?
-> Operating system - WIN10_0_64
-> User account
- 501
Get programfile permission...
Executing SetACL commands to restore registry and folder permission...
check the hotfix execute mode - 0 (Failed)
Run uninstall tool
check mode 0 or 2? - 0 (Failed)
-> Installation complete
-> Operating system - WIN10_0_64
Installation successful!
-> Operating system - WIN10_0_64
-> User account
- 501
Get programfile permission...
Executing SetACL commands to restore registry and folder permission...
check the hotfix execute mode - 0 (Failed)
Run uninstall tool
check mode 0 or 2? - 0 (Failed)
-> Installation complete
-> Operating system - WIN10_0_64
Installation successful!
TM_Pat, Official Rep
-
10,646 Points
-
110 Points
I have a very similar problem. It started a few weeks ago after a Trend Micro update.
Max Slo, Champion
-
9,626 Points
-I'm not a Trend Micro representative, but I like to give you some suggestion-
Did you try to do what TM_Jean suggested, deinstall, use Remnant File Remover and installa again?
Just check TM is not working on an update/scan in the screenshot capture moment...
Did you try to do what TM_Jean suggested, deinstall, use Remnant File Remover and installa again?
Just check TM is not working on an update/scan in the screenshot capture moment...
Tom Emmelot, Champion
-
26,296 Points
Hi max,
Hahaha wrote almost the same at the same time!
Kind regards
Tom ;)
Hahaha wrote almost the same at the same time!
Kind regards
Tom ;)
-
110 Points
Thanks, just did.
Tom Emmelot, Champion
-
26,450 Points
Max Slo, Champion
-
9,626 Points
Hey Tom, do not read me in the mind, please. :)
-
110 Points
Thanks, just did.
-
110 Points
Guys, give me some time... I only posted this 18 minutes ago.
After all downloads, hunting for the permission tool, uninstall, download new copy of TM and reinstall it has settled down to normal levels.
After all downloads, hunting for the permission tool, uninstall, download new copy of TM and reinstall it has settled down to normal levels.
-
110 Points
Question is, why should we have to go searching for solutions to a problem that should not have existed?
I do not think starting with a clean install is a permanent fix as we are installing the same bad application again. This is a band-aid solution that does not take away the pain or scarring.
I do not think starting with a clean install is a permanent fix as we are installing the same bad application again. This is a band-aid solution that does not take away the pain or scarring.
Tom Emmelot, Champion
-
26,308 Points
Hi jacquesvoogt
My wife's laptop is now trying to update from Win10 1607 > 1706 for the 20 ste time and i follow all the instructions on the Internet about it to no avail!
I think i go back to Dos ! ;)
I think a lot of the problems come from Windows update!
And the only won that are interested in dat buggy OS is the criminal that hangs on your phone and claims he is from Microsoft and wants to help you to get rit of the virus on your PC, they can see that in the windows log-files and show that to you !!
Software has bugs, i know, i test now for TM for 20 years, OS from win 95 till 10.
Mine PC is not the same as Your PC and i got a lot of other software running on it to.
So problems shall be there always!
Kind regards,
Tom
My wife's laptop is now trying to update from Win10 1607 > 1706 for the 20 ste time and i follow all the instructions on the Internet about it to no avail!
I think i go back to Dos ! ;)
I think a lot of the problems come from Windows update!
And the only won that are interested in dat buggy OS is the criminal that hangs on your phone and claims he is from Microsoft and wants to help you to get rit of the virus on your PC, they can see that in the windows log-files and show that to you !!
Software has bugs, i know, i test now for TM for 20 years, OS from win 95 till 10.
Mine PC is not the same as Your PC and i got a lot of other software running on it to.
So problems shall be there always!
Kind regards,
Tom
-
110 Points
Tom Emmelot, Champion
-
26,450 Points
TM_X, Official Rep
-
7,648 Points
My laptop got to the point it was hardly usable so I uninstalled Trend and tried Defender and the damn thing is flying.
TM_Victor, Employee
-
4,942 Points
Hi zadey,
May I know if there is any possible conflicting software that was installed on your device when you have experienced this?
May I know if there is any possible conflicting software that was installed on your device when you have experienced this?
Nothing conflicting, Just started chewing up all resources.
Not one for stuffing around so deleted trend, worked heaps better so will prob keep this way and just do more backups and hope defender performs.
Not one for stuffing around so deleted trend, worked heaps better so will prob keep this way and just do more backups and hope defender performs.
-
130 Points
Yep, this is happening to all of my laptops now too. Seems to be very widespread. I'm ready to jump to another antivirus platform except that I have 730 days left before the end of my subscription. When is Trendmicro going to fix this?
TM_X, Official Rep
-
7,378 Points
Original Thread: https://en.community.trendmicro.com/t...
Please reference the new conversation here: High CPU and Disk Activity
Please reference the new conversation here: High CPU and Disk Activity
-
104 Points
I can't see the new conversation, say I do not have access.
-
142 Points
Same here for me. 1 laptop 32-bit Windows 7, another laptop 64-bit Windows 10, both excessive CPU. On my 64-bit desktop Windows 7, TM is the highest consumer of CPU but only 3.5-4%. After doing all the remove and reinstall suggestions above, TM is quiet for a while, but sometime before the next day it's back to 20-30%.
TM_X, Official Rep
-
7,648 Points
Hi zadey, Adrian Price, and stanheer,
I'm sorry to know that you are all experiencing the same issue. I have reported this case to our Technical Specialist for further checking and investigation. I'll send you updates once I hear from them. In the meantime, please be guided by the resolutions posted above. Also, please provide us the following:
Trend Micro Home User Community
I'm sorry to know that you are all experiencing the same issue. I have reported this case to our Technical Specialist for further checking and investigation. I'll send you updates once I hear from them. In the meantime, please be guided by the resolutions posted above. Also, please provide us the following:
- Operating system of the computer
- Version of the Trend Micro program
- Screenshot of the CPU and disk usage
Trend Micro Home User Community
-
120 Points
A viable fix would be to auto-exclude cloud sync folders from automatic scanning and only scan files as they are opened (intercept the file and scan it before the data is passed to the program requesting the data).
The sync management applications may also need to be handled differently as they tend to do automated scans of local content for changes, which can trigger continuous virus scanning of the sync folder.
Please forward this to the dev team if the issue is actually being worked on.
The sync management applications may also need to be handled differently as they tend to do automated scans of local content for changes, which can trigger continuous virus scanning of the sync folder.
Please forward this to the dev team if the issue is actually being worked on.
-
130 Points
1. Windows 10 Home Version 1709 OS Build 16299.309
2. Micro Trend Maximum Security Version: 12.0.1226
3. See Below
Have done the "fix" described above several times but it keeps coming back.
2. Micro Trend Maximum Security Version: 12.0.1226
3. See Below
Have done the "fix" described above several times but it keeps coming back.
Same problem here, I have uninstalled and reinstalled the program multiple times. this only stops the issue for a week or so then it starts using high resources again. This is getting really annoying and I cannot run this on my workstation when I am working as I need the resources
Windows 10 Pro 1709 16299.334
Trend Micro Maximum Security 12.0.1226
Windows 10 Pro 1709 16299.334
Trend Micro Maximum Security 12.0.1226
(Edited)
-
130 Points
TM_X, still waiting for a reply about this issue. The details that you requested are listed above.
TM_X, Official Rep
-
7,198 Points
Hi Adrian! I actually created a new thread for this. Have you seen it? Please advise if you can access this link: https://en.community.trendmicro.com/tm_en/topics/high-cpu-and-disk-activity. Thanks!
-
120 Points
TM_Ian, Employee
-
5,222 Points
-
150 Points
Im having the same problem. Ive tried multiple re installs as instructed above. I have excluded
google drive. and still.. nothing.
within a day im back up to steady 30% CPU usage. which on OC'd 6600K is pretty crazy.
So what do i do now? Ive been a long time user but now im ready to uninstall and be done with Trend forever. This is a massive problem that isnt being patched.
google drive. and still.. nothing.
within a day im back up to steady 30% CPU usage. which on OC'd 6600K is pretty crazy.
So what do i do now? Ive been a long time user but now im ready to uninstall and be done with Trend forever. This is a massive problem that isnt being patched.
-
7,242 Points
Hello matthew.hansen,
We do understand your concern and we would like to apologize for the inconvenience this issue is causing you.
Please contact us through Chat or Phone so we can provide better assistance to you regarding this issue, you can check the link below:
Ways to Contact Support
We will wait for your contact.
Have a lovely day!
Trend Micro Home User Community
We do understand your concern and we would like to apologize for the inconvenience this issue is causing you.
Please contact us through Chat or Phone so we can provide better assistance to you regarding this issue, you can check the link below:
Ways to Contact Support
We will wait for your contact.
Have a lovely day!
Trend Micro Home User Community
-
150 Points
I worked with 2 Trend engineers on this problem and after an hour they ended up saying that greater than 30% CPU use is normal and my system working correctly.
So after many years its time to say goodbye to Trend. No way can i have software that takes a third of CPU performance when my pc is at idle. What a disappointing outcome.
So after many years its time to say goodbye to Trend. No way can i have software that takes a third of CPU performance when my pc is at idle. What a disappointing outcome.
Tom Emmelot, Champion
-
26,290 Points
Hi matthew.hansen
Welcome to TM Home users Community, a public site where volunteers try to help each-other , also there are TM Employees that can give answers, that is only at working hours. I am just a volunteer!
Are you sure you don't run a other program at the back, Ccleaner pro or some Malwarebite and are you sure Defender is not working?
I run Win !0 pro 64 i7 16 Gb mem C;\ drive ssd and the processor is on 0,5 percent or less.
So there must be a other process that triggers your problem.
You may try to put TM to start first by Settings/Other settings/ Extra Security.
Here from you.
Kind regards,
Tom
Welcome to TM Home users Community, a public site where volunteers try to help each-other , also there are TM Employees that can give answers, that is only at working hours. I am just a volunteer!
Are you sure you don't run a other program at the back, Ccleaner pro or some Malwarebite and are you sure Defender is not working?
I run Win !0 pro 64 i7 16 Gb mem C;\ drive ssd and the processor is on 0,5 percent or less.
So there must be a other process that triggers your problem.
You may try to put TM to start first by Settings/Other settings/ Extra Security.
Here from you.
Kind regards,
Tom
-
104 Points
I've been having the same issue, plus i already did the uninstall and reinstall as well as the removal tool but nothing happened. Kinda worried. I don't know if it might be that I need to speed some 200 dollars to get some extra RAM or something?
Tom Emmelot, Champion
-
26,450 Points
-
202 Points
Same issue here. I've tried uninstalling and reinstalling with the removal tool.
I contacted TM Support via email only to be told that 30% is normal and they don't consider it problematic unless it hits 50%. I sacrifice 30% of my Laptop (and the battery usages that goes with it) every day. Idle I can handle, but when you're compiling apps or running emulators this is hopeless.
The latest Windows Update 1803 didn't impact TM at all.
Windows 10 Home 1803
12GB RAM
SSD
i5 - 2.20 GHz
Fresh build, no third party applications listed by TM installed.
I contacted TM Support via email only to be told that 30% is normal and they don't consider it problematic unless it hits 50%. I sacrifice 30% of my Laptop (and the battery usages that goes with it) every day. Idle I can handle, but when you're compiling apps or running emulators this is hopeless.
The latest Windows Update 1803 didn't impact TM at all.
Windows 10 Home 1803
12GB RAM
SSD
i5 - 2.20 GHz
Fresh build, no third party applications listed by TM installed.
