High CPU and Disk Activity by Trend Micro Anti Malware Solution Platform

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  • Updated 1 week ago
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I have a Dell Inspiron, Windows 10 OS, Trend Micro Internet Security Version 15.  The subject Malware is constantly running even when I am not on the internet and using quite a bit a of memory.  The program will not allow me to end the task.  I am considering deleting Trend and procuring a different Internet Security Program.  Can you help me figure how to use less resources and still accomplish the same goals.  Please respond to madisonjon@aol.com.  I would appreciate a response to my issue.  Please copy geek squad with your response.  Thank you.
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Posted 2 months ago

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TM_Cha, Employee

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Sorry to hear about this, madisonjon

Were you able to take note of the computer's activities when the CPU usage became high? It's possible that the Trend Micro is performing a scan or doing an update on the background that's why it is using some of your computer's resources. 

To solve this, please do the following: 

1. Run this hotfix: High CPU Usage Hotfix
2. Double-click the Ti_150_win_en_LCE_hfb7.1.1021.exe file once the download is complete.
3. Accept the License Agreement, then click Next.
4. Click Install.
5. When a warning window appears, click Yes.
6. Restart your computer.

Hope this helps. Let me know how it goes.

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No, it doesn't help.  This is slowing my HP Spectre 360 Convertible 13-ac0XX to an almost unusable crawl.
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TM_Pia, Employee

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For escalation  Please reference the new conversation here: Slow PC when TM is Enabled on PC