Hi I have tried to installed my paid version onto my sons laptop, I have paid for up to 10x devices. Each time we get an error, tried to fix by following instructions from the support but didn't work, keeps coming up with download incomplete. We are both WIN10.
I'm sorry to hear that you are encountering some issues in installing our program. May I know exactly the error message you are receiving so we can provide you other troubleshooting steps that you can follow?
You can also call the Premium Support hotline at any time 24x7 for assistance. Here's the web page that has the Premium Support hotline for New Zealand: Contact Trend Micro Technical Support.