help with subscription renewal download

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  • Question
  • Updated 3 years ago
  • Answered
i renewed my subscription but exited the screen before downloading. i don't know what to do now.
Photo of jpcotton2012


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Posted 3 years ago

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Photo of woodartisan55

woodartisan55, Champion

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I believe that you must find the TM site on the internet and start the download process again. You'll need your 20 digit code to do it, so have it handy. I believe this to be correct, but I don't work for Trend - just a faithful user who has been where you are before.
Photo of TM_Claudia


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@woodartisan55  Thank you for helping!

@jpcotton2012  Thank you for renewing our product! We have an FAQ that has related info on this. You can refer to the "I Purchased The Trend Micro Security Online, Where Do I Download The Installer?" or "Where Can I Get The Installer If I Lost My Order Confirmation Email?" section in below page to download the program you need:
Frequently Asked Questions (FAQs) about Downloads

Please let us know if above solution works for you. We'll continue to assist you if you encounter any problem during the installation. Thank you.

Trend Micro Home Users Community
Photo of cricketnsneezy


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the installer downloaded so is it doing anything now I cant tell and dont know if there is something else i have to do
Photo of claudiu_botezatu


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What exactly are you trying to say?
Photo of TM_Claudia


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Hi cricketnsneezy, have you finished the installation of Trend Micro Security?

If you would like to check whether your Trend Micro Security works properly, you can refer to the support page below for the detailed steps: Checking if you have properly installed Trend Micro Security

Hope it helps!

Trend Micro Home Users Community