help the app

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  • Question
  • Updated 2 months ago
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Hi there, I have downloaded the app as suggested on my android mobile and tablet, but on both I get the message,"unable to read". Can you make any suggestions please....col
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colgale55

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Posted 2 months ago

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TM_Victor, Employee

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Hi colgale55,

Can I ask if you have downloaded the Trend Micro Mobile Security App via the Playstore App as this is the mobile version of the Trend Micro security program?

May we also know the full name of the application you have downloaded?

You may also follow the installation procedures on Installing Mobile Security for Android.

We hope to hear from you.

Thank you and have a great weekend!

Trend Micro Home Users Community
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colgale55

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thanks, I downloaded the app again and it worked this time..col
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TM_Kaye, Employee

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You're welcome colgale55!

We're glad to hear that the app is now working on your device.

If you have any further questions or concerns, feel free to post in the community and it will be our pleasure to help you out. 

Trend Micro Home Users Community