HELP PLEASE

  • 1
  • Question
  • Updated 2 years ago
Since downgrading to Windows 10 we are unable to insert and send photos Windows Live Mail. Please advise the solution to this unexpected problem
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p_jandrews

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  • frustrated beyond belief!

Posted 2 years ago

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TM_L, Official Rep

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Thank you for asking here! For your issue, do you know if the issue were made by Trend Micro product? If yes:
- Please provide the version of your Windows Live Mail.
- Please provide the version of your Maximum Security.
- Please describe what happened in more detail (e.g. error message XXX is shown) or provide a screenshot of what you're seeing would be helpful.
- Have you enabled our Antispam Toolbar in your mail client?

If not, let's isolate to make sure the issue is not due to Maximum Security. Please check if you can send photos after you temporarily disable Maximum Security. We have a support document that explains how to do this:
Disabling or enabling your Trend Micro Security software

Don't forget to enable your Maximum Security after the confirmation. Please provide the requested info and we'll assist you further. Thanks.

Trend Micro Home Users Community
(Edited)

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