HELP!

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  • Question
  • Updated 2 years ago
Won't download software on computer. Keep getting an error that I have to remove Norton Antivirus software first. I've search computer and deleted those files but it still is coming up with the same error.
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kellyhollingsworth

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Posted 2 years ago

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TM_JB, Official Rep

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You may try out the guide below and use the suggested tool.

Trend Micro installer keeps detecting components of Norton (Symantec) antivirus program

If Norton is still detected then you may try manually checking these locations on your computer:

Press the Windows Button + "R" then type the following and press enter:
  • %programdata%
  • %localappdata%
They will take you to the Program Data and AppData > Local folders. Check to see if Norton / Symantec is still there and delete them if they still exist.

Do let us know how it turns out!
(Edited)

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