• 1
  • Question
  • Updated 3 years ago
  • Answered
I have purchased the latest version of trend maximum security from a department store, have tried installing it but cant get past 01 in instructions
Photo of lessue1


  • 70 Points
  • mad and frustrated

Posted 3 years ago

  • 1
Photo of TM_L

TM_L, Official Rep

  • 15,780 Points 10k badge 2x thumb
Hi @lessue1, I understand your frustration. 

For your issue, using the serial number to activate a wrong Trend Micro program can also result in getting some problems when installing Trend Micro Security. Serial numbers follow a different format for each program depending on how you acquired the serial number.

You can refer to the link below for detailed steps to install your Maximum Security:
Installing Maximum Security 2017(Serial Numbers starting with "X")

If you're still stuck on installing our product , please provide a description or picture of the situation, we'll be glad to assist you. Thanks.

Trend Micro Home Users Community

This conversation is no longer open for comments or replies.