Help......how can I install Maximum Security 10

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  • Updated 2 years ago
My last Security ends on 13th October and I have purchased a new Maximum Security 10 for 2 devices. I can access my account, but no help there. i purchased the last one at Dick Smith and they gave me a clue in 5 seconds. They have gone and there is no one left except Q & A which i do not like. Do I have to open a new account? So frustrating. I have Winodws 10.... Pam
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pamela1900

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  • cranky

Posted 2 years ago

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woodartisan55, Champion

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If you have purchased it, then you should have your 20 digit alpha/numeric code(the code should be the same as your last one, I believe). Go to the Trend Micro website to download the updated version by using that code when asked to enter it. It shouldn't be a problem. Just follow the instructions.
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pamela1900

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I did not purchase it through Trend. Far too expensive. The code therefore is different. I deleted the existing version which has 2 weeks to go and then I could go into my account and put in a new code.....viola!!!!! Done. There is no where on support that tells you to do that.
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woodartisan55, Champion

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A great success!
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TM_L, Official Rep

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@woodartisan55 Thanks for answering!

@pamela1900 It's so nice to hear that you can use your Maximum Security normally! Please feel free to ask questions or report product issues in the community in the future. Thank you!

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