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  • Question
  • Updated 3 years ago
  • Answered
I paid for Trend Antivirus in October but I noticed that our Trend icon is missing on our desktop. Do we have to download every time we renew our subscription.
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Posted 3 years ago

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Photo of Tom Emmelot

Tom Emmelot, Champion

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Hi Lyn,

Whits version you are on?
If the version is old , you can download here:

Kind regards,
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TM_L, Official Rep

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Hi Tom, thank you for always helping us in Community!

Hi @lynnandbill22,welcome to Trend Micro Community! 

First, here's an easy way to check if your Antivirus+ Security still works on the computer: 
Checking Trend Micro Security icon in the system tray

The default location of Trend Micro Security is as followed.
In Windows Start Menu:
Start - All Programs - Trend Micro Antivirus+ Security

In Windows Explorer: 
C:\Program Files\Trend Micro

If you cannot find the Trend Micro Antivirus+ Security icon on the desktop, we have a support article to help you restore the missing desktop shortcut of  Antivirus+ Security:
Restoring the missing desktop shortcut icon of your Trend Micro Security

If you cannot find Antivirus+ Security's icon in system tray or in Windows Start menu, we assume that the program is damaged somehow. Please follow solution that Tom has provided to reinstall Antivirus+ Security:

Please let us know if the solution works for you. Thank you!

Trend Micro Home Users Community

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