Help computer frozen

  • 1
  • Problem
  • Updated 4 months ago
  • In Progress
  • 1
My computer has frozen and I've restarted it an try everything to fix it but it must be a bug from the net so much for maximum security it has worked on my computer and I can't get a hold of no one from trend micro to help
Photo of coryjamesmorgan0

coryjamesmorgan0

  • 70 Points

Posted 4 months ago

  • 1
4 months ago
Photo of TM_LouiseN

TM_LouiseN, Cloud Security Engineer

  • 424 Points 250 badge 2x thumb
Hello coryjamesmorgan0!

Thank you for bringing this concern here in the community.

Thank you for the screenshot. Can you provide us more screenshots and some information of yourcomputer.

May I know when did you experience this issue on your computer? This can be because of yourcomputer specification or capability. You may be running applications at thesame time when your device only have low memory or slow processor. You may also check the task manager and see what program has high memory usage. If Trend Micro has the highest CPU usage, please click the link below.

Slow PC performance due to high CPU or memory usage

Another thing can be caused by malicious software on the device.
Please run a fullscan using Trend Micro program to make sure that this problem is not caused bymalwares. Click the link below for the full scan.
Running a scan usingyour Trend Micro Security software


We will be waiting for your response.

Have a great day!


Trend Micro Home Users Community


(Edited)
  • 1

Powered by Get Satisfaction