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  • Question
  • Updated 1 year ago
Last year I bought and installed Trend Micro Titanium Maximum Security on my PC and mobile devices. I recently purchased a 10 device 36 month subscription of Trend Micro Maximum Security to replace Titanium. OK on my PC, it installed beautifully however on my smartphone when I try to activate/renew I get the following message "This copy of Trend Micro Mobile Security Personal Edition was purchased as part of Trend Micro Titanium Maximum Security. To renew your Titanium subscription please visit #RENEWWORDING# or open the Titanium console on your computer." I have tried uninstalling and reinstalling the app from the play-store but I still get the same message. Now my purchase is not much good to me if I can't activate it. Please advise as to what I can do.
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chazmatt

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Posted 1 year ago

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TM_L, Official Rep

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Hi @chazmatt, thank you for your new purchase of Trend Micro Maximum Security! 

For your issue, could you try the following steps and check if the same symptom occurs:
  1. Open the Mobile Security. 
  2. Go to Settings. 
  3. Tap on Sign Out. 
  4. Open the Mobile Security again. 
  5. Tap on Buy/Activate. 
  6. Tap on Use Activation Code. 
  7. Enter your new serial number, then tap OK to activate your Mobile Security for Android.
Please let us know if the above procedures work for you. Thanks.

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