Hello, We paid for this year's Trend Micro but it was unable to finish installing

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  • Updated 1 year ago
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Hello, We paid for this year's Trend Micro but it was unable to finish installing for some reason. Can someone tell us what to do now please?? Kind regards, Judy Penman
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christopher.penman

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  • frustrated as this has not happened before!!

Posted 1 year ago

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TM_Malik, Employee

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Hi, christopher.penman 

Welcome to the community!

To help you further regarding your concern, kindly provide more details of the problem like these example scenarios:

i. Had an installed older version of Trend Micro program:
ii. Getting an Error Code
  • If this is encountered, please provide a screenshot of the sample error code and at what percentage does the installation stop so that we can determine the root cause.
  • You can refer on this link to check the most common Error code: #1603, 3002, 0x00000000

Let us know if you have further inquiries.

Thank you and have a great day!

TrendMicro Home Users Community

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