Hello Trend won't scan and will not update. Message said to contact my provider Thank you

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  • Updated 2 years ago
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Nothing to add. I've tried to scan several times. No luck. Same with the update
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Posted 2 years ago

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Photo of TM_Kaye


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Hello @rwood and welcome to Trend Micro Community. 

I apologize that you are encountering this issue with your Trend Micro program. 

I would like to know the Mac version of your device. One possible reason why you are encountering this issue is because you are using an older version of the program. 

To help you with your concern, you may try to download and install a new version of the program on your Mac computer. For detailed steps on how to do that, kindly refer to the link below:

Installing Antivirus for Mac

Kindly download the program that is compatible with the version of your Mac. Please let us know if this solution solves your problem.

By the way your Trend Micro subscription entitles you for our Premium Service Plan. You may contact our Premium Support hotline for faster resolution of your case. For the hotline number, you may click the link below:

Contact Trend Micro Technical Support

Have a wonderful day!

Trend Micro Home Users Community

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