Hello

  • 1
  • Problem
  • Updated 12 months ago
  • In Progress
MS has recently updated my hotmail.  The password protection now no longer works for hotmail and logging in has become a chore.  The password protection pops up and doesn't work.  So when I get 1/2 through manually loggin in password protection pops up again  and resets the login interface.  The password protection works on all other login interfaces.  Help!
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alanfsweet

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Posted 12 months ago

  • 1
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TM_Shella, Employee

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Hi alanfsweet,

Welcome and thank you for posting here on our community!

Please follow the steps below:

1.       Clear the Cache Patterns of your Password Manager

-          Open start menu then type Trend Micro Diagnostic toolkit on the search field.

-          Choose Components tab then click Stop All Components.

-          Click Delete under Clear Cache Patterns then click Start All Components.

-          Close the Diagnostic Toolkit then try to sign in again.

Hope this helps.

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