Having trouble getting update to install

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  • Problem
  • Updated 1 month ago
Having problem getting update
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Posted 1 month ago

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TM_X, Official Rep

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Hi raykoni, 

Did you receive any error message when installing an update? Are you able to send us a screenshot of your Trend Micro console showing the About the Software window? Here's how to navigate through it: 
  1. Open the Trend Micro main console. 
  2. At the upper right of the screen, click on the icon of a man. 
  3. Click on About the Software. 
Also, if you could provide us with your computer operating system, that would be appreciated. 

Awaiting your response.