have a virus from savingsCOOL,,please help,,I run my trend micro but it dont pick it up

  • 1
  • Question
  • Updated 1 month ago
  • Answered
savingsCOOL virus
Photo of arthur.rancourt

arthur.rancourt

  • 90 Points 75 badge 2x thumb

Posted 1 month ago

  • 1
Photo of Tom Emmelot

Tom Emmelot, Champion

  • 15,642 Points 10k badge 2x thumb
Hi arthur.rancourt

Welcome to TM Home users Community, a public site where volunteers try to help each-other , also there are TM Employees that can give answers, that is only at working hours. I am just a volunteer!

For your virus question, the reason why it wasn't removed by Trend Micro is it is actually not a malware, though it is invasive and annoying. Here's for your reference:
Adware

You can refer to the online solution document that @woodartisan55 provided to remove "Elara" on your computer:
Removing adware from web browsers

Hope this helps

Kind regards,
Tom
Photo of TM_Pat

TM_Pat, Employee

  • 4,226 Points 4k badge 2x thumb
Hello arthur.rancourt and welcome to the Community!

Thank you for letting us know about this issue that you encountered. Apologies for the inconvenience.

We checked your records and it shows that you are entitled for our 24x7 Premium Support Services. With that, kindly call our Premium Support hotline so we can fix this issue accordingly and in a more timely manner sincethis needs a thorough troubleshooting process.

Please refer to the article below for the contact details.

Ways to Contact Support

Should you have any other concern, please do not hesitate to reach out to us.

Trend Micro Home Users Community