Hang up in screen saver during TreandMicro activity

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  • Updated 1 year ago
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Windows 10 Desktop PC is hanging up in screen saver (can't get loginscreen when click mouse or hit ESC on keyboard) mode when update starts in background?? Reboot helps but take time, etc.

After reboot checked task manager & noticed CPU activity from TrendMicro - - after some time update finished message showed up.
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Posted 1 year ago

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This reply was created from a merged topic originally titled Update issue.

how do I stop updates before I go into screen saver mode? Windows 10 PC locks up when updates in background and I am away from PC

Note: This conversation was created from a reply on: does trend automatically update? or do I have to check for updates myself?.
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TM_L, Official Rep

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Hi @danconsulting, I understand your frustration.

For your "Hang up in screen saver" issue, as a suggestion, you can close programs that you are not using before you leave your computer, and then please run an update manually by following steps:
  1. Right-click on the Trend Micro system tray icon at the bottom right corner of your screen.
  2. Click "Check for Program Updates" and the About Your Software windows will appear and will automatically checkĀ for available updates.
You can also use PC Health Checkup to check if there are any unneeded system files on your conputer. Please visit the link below for the steps:
Configuring the PC Health Checkup of Trend Micro Security software

Please let us know if the above procedures work for you. Thanks.

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