• 2
  • Problem
  • Updated 2 years ago
  • Acknowledged
My computer is currently running Trend MicroTM Maximum Security 10 PLUS Premium Service Plan. This message popped up on my computer screen " HACKING ATTACK WARNING! Your Hard drive will be DELETED if you close this page You have a ZEUS virus! Please call support Now! Call now to Report This Threat. Call: 1-888-226-2040 Do not click 'OK' button below, doing so will start the hacking process. Report This Threat. Call: 1-888-216-2040"
The last scan shows no threats...trying to determine if this is a scam or threat.
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Posted 2 years ago

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I could be wrong, but I don't think we're usually warned when there IS a virus. I've taken photos of some of these pop-ups and shown them to an IT friend who told me they're bogus.
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TM_Claudia, Employee

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@lori_b_0301  Thank you for your reply! Your IT friend is right - these pop-ups are bogus.

@rv.thomas  Thanks for informing this issue. We've been seeing an increase of online technical support scams. The popped up message you're seeing is most likely not due to an infection on your Windows system, and it is usually displayed after a web link has been clicked. Please do not call the fake support number, as that is where the real scam begins. (e.g. ask for your passwords, credit card, etc.)

For your reference, here's a related FAQ we posted in community:
[FAQ] Seeing BSOD full screen message, what to do

Though the screen messages might differ, the scam techniques are quite similar. If you were surfing on the web, you can ignore the message and close the browser. If the message popped up not from surfing the web, then we'll need to check further.

Also, thank you for being a subscriber of our premium support service! Please don't forget to utilize the premium service which includes 24x7 phone support. Please find the premium service phone number in the "Call Premium Support" section in this page

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