hacked ?

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  • Updated 3 months ago
  • Answered
Hello,

Purchased Trend Micro Max for 5 computers with a 2 year license on May 28 on Ebay.

Installed OK but I keep getting e-mails saything Thanks for Installing and I find that a computer that I don't own is one of the descriptions of protected computers. Todays fraudulent device was "ibuypowerr-PC" I am very concerned that I might have been hacked and user ID and Passord are loose.
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macs7827

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Posted 3 months ago

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TM_Phebs, Employee

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Hi macs7827, welcome to the community!

It seems that you already contacted us through our Messenger Support and she's right, eBay is not one of our official retailer and the serial number might have been sold to another customer. Rest assured that your private information such as your email and password aren't compromised. I recommend that you continue discussing this with Vanessa in Messenger to resolve this issue. 

Regards,

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