grrr

  • 1
  • Question
  • Updated 4 weeks ago
  • Acknowledged
why if I have renewed my subscription and loaded the serial numbers do I get notifications on my desktop that it has expired, but when I open trend on my desktop it says its upto date
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vudooo

  • 70 Points

Posted 10 months ago

  • 1
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TM_Shella, Employee

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Hi vudooo and welcome to the community!

Do you get pop-up notifications that your subscription has expired or are these emails? Also, when you open your Trend Micro program, what expiry date is shown? Lastly, please check if the serial number used by your program is correct by following the steps below.

1.       Open your Trend Micro program.

2.       Click the icon of a man at the upper right corner.

3.       Choose Subscription Information.

Looking forward to hearing from you soon.

Have a great day!

Regrads,

Trend Micro Home Users Community
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TM_Pat, Official Rep

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