grrr

  • 1
  • Question
  • Updated 7 months ago
  • In Progress
why if I have renewed my subscription and loaded the serial numbers do I get notifications on my desktop that it has expired, but when I open trend on my desktop it says its upto date
Photo of vudooo

vudooo

  • 70 Points

Posted 7 months ago

  • 1
Photo of TM_Shella

TM_Shella, Employee

  • 2,070 Points 2k badge 2x thumb

Hi vudooo and welcome to the community!

Do you get pop-up notifications that your subscription has expired or are these emails? Also, when you open your Trend Micro program, what expiry date is shown? Lastly, please check if the serial number used by your program is correct by following the steps below.

1.       Open your Trend Micro program.

2.       Click the icon of a man at the upper right corner.

3.       Choose Subscription Information.

Looking forward to hearing from you soon.

Have a great day!

Regrads,

Trend Micro Home Users Community