We are currently running a system upgrade to improve your overall experience.
Trend Micro Community will be back online on Saturday, October 19.
In the meantime, you can contact Technical Support here: https://esupport.trendmicro.com/en-us/home/pages/technical-support/contact/home.aspx
See you soon!
Please feel free to reply in this thread if you have more concern with your Trend Micro program. You can also contact Geek Squad, the support team of Best Buy for your future concern. You can reach them thru this number: 1 800 433 5778