Getting (fake) notice: Antivirus is expiring SOON

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  • Question
  • Updated 3 weeks ago
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hi..

my subscription is actually going to end by 2020.. why am I receiving a notice saying that my antivirus is expiring soon? Are you guys sending out fake notice / advertisement to scare away your customer? Please advice.

Thank you
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nazmisani

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Posted 4 weeks ago

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TM_Pat, Official Rep

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Hello nazmisani,

Welcome to the Community.

We're sorry to hear about this. The notices that you are getting might be for your other subscription that was alread expired. When I checked your records here, your subscription is good up until 2020.

By the way, we'll appreciate it if you can share a copy of this notices that you received so we can have a look on it as well. We'll send you an email and please reply to our email with the attached copy of the said notices.

Note: I set this thread into private so we can freely discuss information about your subscription.

Regards,
Pat