Getting Blocked From Downloading upgrades

  • 1
  • Question
  • Updated 3 years ago
  • Answered
how can I turn off my Trend Micro Max Security to see if it is causing me not to download an upgrade on a game that I have been playing for over 2 years now?
Photo of jrcicirello39


  • 70 Points

Posted 3 years ago

  • 1
Photo of TM_L

TM_L, Official Rep

  • 15,780 Points 10k badge 2x thumb
Hi @jrcicirello39, thanks for trying our new Community! 

For your question, we have a support document that describes how to temporarily disable Maximum Security:
Disabling or enabling your Trend Micro Security software

Don't forget to enable your Maximum Security after the confirmation.

If the upgrade problem is caused by Maximum Security, you can also check out this article for step by step directions on how to add programs/URLs on to exception list:
Configuring the Exception List of Trend Micro Security software

If the blocking problem persists, could you provide a bit more detail (e.g. name of the game, blocking message XXX is shown), so we can understand more background before recommending a solution. Thanks!

Trend Micro Home Users Community

This conversation is no longer open for comments or replies.