Getting Aggravated!

  • 1
  • Problem
  • Updated 3 years ago
  • Acknowledged
I recently renewed and was upgraded to Trend Maximum Security 10. Ever since then I am encountering numerous issues with Vista Premium and Windows 8. System runs really slow, Mozilla Firefox displays Not Responding quite often, programs operate slower, web pages load slower, it is a real pain in the you know where. I have gone through settings, explored the internet for answers with no avail. Basically if you cannot assist in getting these things resolved I want a refund and will find another program to run, Anxiously awaiting you response and guidance.
Photo of John Snavley

John Snavley

  • 70 Points

Posted 3 years ago

  • 1
Photo of TM_Claudia


  • 10,882 Points 10k badge 2x thumb
Thank you for renewing our product, and we're deeply sorry that you're having problems after upgrading to Maximum Security 10. Since you're a subscriber of our Premium Support service, we recommend calling the Premium Support hotline so your performance issues can be addressed ASAP. Here's where you can find the Premium Support number: Ways to Contact Support (Go to the "Call Premium Support" section at the bottom right of the page, and locate the number for North America)

During the call, our premium support engineers have tools to remotely access your PC to diagnose performance issues and provide the solutions.

If you have other questions or concerns, please reply here and we'll assist you soon. Thanks you.

Trend Micro Home Users Community 

This conversation is no longer open for comments or replies.