get psat step 2

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  • Updated 3 years ago
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I cannot get past step 2.

I have installed step 1 several times.

How long is "a couple" of minutes in step 2?

Installing without any previous version installed.

Download the installer file and run it.

Get the installer here: Full Installer (217MB).

Wait as the installer unpacks and installs the program.

This may take a couple of minutes.
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Posted 3 years ago

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what conversation???
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"Service available Mon-Fri
(excluding holidays)"

I think you have to wait at least 14/15 hours from now to get an answer from the staff.
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Thank you for reporting this issue. For your "can't install Maximum Security", it's possible some conflicting software is still on your computer. Let's double check to make sure all conflict software is removed -- here's a list of software that'd cause conflict with Trend Micro Security:
Programs to remove before installing Trend Micro Security

It's a long list, but a simple way to identify conflict software is making sure no software from major security product companies is installed on your machine first:
- Kaspersky (Security Scan, etc.)
- McAfee (McAfee Security Scan Plus, Online Backup, SiteAdvisor, etc.)
- Symantec / Norton (Antispam, Online Backup, Online Backup, etc.)

After confirmation, please follow the support page below to install your Maximum Security again:
Installing Maximum Security 10 (2016)

If you're still cannot get past step 2, please provide a picture of the installation message, we'll be glad to assist you. Here's a support doc for your reference to taking a screenshot: 
Taking a screenshot to send to Trend Micro Technical Support

Thank you!

Trend Micro Home Users Community

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