G.exe

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  • Problem
  • Updated 5 months ago
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I get the message during shutdown that G.exe is preventing shutdown.  I find nothing when I run a full scan with Trend Micro.  Isn't this a Trojan virus ?
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eyesleydavis

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Posted 5 months ago

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TM_Jean, Employee

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Hi eyesleydavis and welcome to the Community!

It could be a running process in the background. It would be best if you contact us since you are entitled with a Premium Support. They can check from where is this process triggered and, at the same time, resolve your concern. Below is the link for the contact details. 

Ways to Contact Support

Feel free to contact us! 

Trend Micro Home Users Community
(Edited)
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eyesleydavis

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This reply was created from a merged topic originally titled G.exe.

Lenovo Ideapad 300 with Windows 10 and Trend Micro 12.0.1226.
I get the message during shutdown that G.exe is preventing shutdown.  I
find nothing when I run a full scan with Trend Micro.  I'm told that G.exe is a Trojan Virus.  I need help removing it.
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eyesleydavis

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I attempted to get past your automated phone system and failed.  I was asked for a 20 digit code and then I was hung up on before I could enter my case number.
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TM_Neo, Employee

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Hi eyesleydavis,

Sorry for the inconvenience. 

You can also call the Premium Support hotline at any time 24x7 to ask about security-related questions. 

Here's the web page that has the Premium Support hotline for North America:

Waysto Contact Support

Trend Micro Home Users Community
(Edited)