Full scan seems to lockup when scanning OSE.EXE file. I have a Windows 7 Ult. 64-bit OS.

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  • Updated 6 months ago
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  • (Edited)

Trend Micro hangs on the OSE.EXE file for MS Office. This has been going on for over a week. I have to reboot to close Trend Micro. Any suggestions?

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tnodlinski

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  • Getting a little worried that full scans are not completing.

Posted 6 months ago

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Tom Emmelot, Champion

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Hitnodlinski

Welcome to TM Home users Community, a public site where volunteers try to help each-other , also there are TM Employees that can give answers, I am just a volunteer.

Here a page what can help:
https://esupport.trendmicro.com/en-us/home/pages/technical-support/1059953.aspx?_ga=2.221676568.1088...
Good luck.

Kind regards,
Tom
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TM_Jabi, Employee

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Hi Tom Emmelot

Thanks for your help here! 
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TM_Jabi, Employee

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Hello tnodlinski and welcome to the community! 

Have you tried following the steps on the link that Tom gave above? If not, then please do so first. You can get back to us as soon as possible if the issue persists. 

We also would like to apologize for the late response.

Have a wonderful day!

Trend Micro Home Users Community