full scan keeps stopping with no movement on the dial or files scan progress

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  • Question
  • Updated 2 weeks ago
trend micro internet security, full scan keeps stopping with no movement on the dial or files scan progress 8 + hours and only 20% progress.  moving the mouse and clicking on the V arrow causes it to start again?  How do I get this to run unattended with out me constantly interacting over hours and hours of poor or no progress.
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Posted 2 weeks ago

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TM_Kree, Official Rep

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Hi carl_dahlgren_seattle and welcome to the Trend Micro Community!

I'm sorry to about that, 20% for 8 hours that doesn't sound right. Do you have many files and programs installed on your computer or any recently installed programs that might conflict with Trend Micro? Are you running on Windows 10?

We can also try to upgrade your Trend Micro to the latest version, we recently released the Trend Micro Security 2019 Installers. Here's how to upgrade your Trend Micro.

Upgrading Trend Micro Security software to the latest version

Let me know how it goes?

<Kree>