Frustrated trying to upgrade!

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  • Question
  • Updated 4 weeks ago
Totally frustrated trying to upgrade from 3 devices to 9 - there doesn't seem to be any link from my trend account to upgrade, only to renew my existing subscription!

 The renewal price for a 'loyal' customer is 56 euro for 3 devices - but if I get a new account its 55 euro for 5 devices (discovered through trend support chat)... I'm rapidly thinking of changing provider!i
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john

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Posted 4 weeks ago

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TM_Joemar, Official Rep

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Hello john,

Sorry to hear about this experience.

Upon checking on your account, you already have a subscription for 3 devices and that is the maximum upgrade.
Can you provide us the link where you have seen the new subscription for 5 devices?

Regards,
Joemar