• 1
  • Question
  • Updated 9 months ago
  • Acknowledged
Photo of john


  • 110 Points 100 badge 2x thumb

Posted 9 months ago

  • 1
Photo of Tom Emmelot

Tom Emmelot, Champion

  • 27,454 Points 20k badge 2x thumb
Hi john


Kind regards,

Photo of john


  • 110 Points 100 badge 2x thumb
How can I get this software to remove from my lalptop?

Photo of TM_Jan

TM_Jan, Employee

  • 110 Points 100 badge 2x thumb
Hi john,

Welcome to the community!

To remove the application, do the following below :

1) On your keyboard, press the Windows Windows Key + R keys
2) In the Open field, type "appwiz.cpl", then press ENTER. The Programs and Features window will open.
3) Select the application that you want to uninstall, then click remove or uninstall.

Kindly update us with regards to this issue. Thank you and have a great day!


Photo of john


  • 110 Points 100 badge 2x thumb
That didn't work. Instead of telling me what I already know, how about telling me what Trend Micro can do to remove this virus. .

Photo of TM_Joemar

TM_Joemar, Alum

  • 3,550 Points 3k badge 2x thumb
Hello john,

I suggest that you run a Full System Scan with the Trend Micro program.

If you have already done that and it did not detect any malicious program on your computer, you may use our Trend Micro Anti-Threat Toolkit. It is a tool which specializes in detecting malware and viruses.

You can download it here:
Using the Trend Micro Anti-Threat Toolkit to analyze malware issues and clean infections - For Home and Home Office users

Please choose "Clean infected computers" and download "Online Scan / Clean Tool (32-bit or 64-bit)".

Photo of Max Slo

Max Slo, Champion

  • 9,626 Points 5k badge 2x thumb
-I'm not a Trend Micro representative-

I think you have to reset browser to default settings, also, or this PUA come back after deinstall. 

I suggest to read carefully notes and licenses page installing free softwares to 'uncheck' PUA installations. 
Photo of TM_Pat

TM_Pat, Employee

  • 11,246 Points 10k badge 2x thumb
Hello john,

The instructions here can also help you: Resolving website redirection issues