Free scan won't load

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  • Question
  • Updated 1 year ago
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The free Housecall software is not recognized by my computer. It is asking what program should open it. This is unusual. I suspect an attack is preventing me from using it. Is there a workaround for this?
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wwaade

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Posted 1 year ago

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jacques-loyer

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After following all issues since 3 weeks, I sugest to change o Antivirus program
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TM_Yanna, Employee

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Hi wwaade

Thank you for posting your concern here and welcome to the Community!

Have you downloaded the Housecall .exe file straight from our website? If not, you may try to download it by clicking the link below:

Scanning your computer using Trend Micro HouseCall (For Home Users)

If you are still unable to run the .exe file provided in the link above, please check if you are able to run any other .exe file and then update me by replying to this thread.

Hope this helps!

Trend Micro Home User Community

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