We understand that your Trend Micro program is not working as expected. Allow us to help you with your problem.
May we know if there are any other error messages on the Trend Micro console itself? There are several issues with this same symptom and we would like to know more about what seems to be happening on your end.
You can also attach a screenshot on your next response so our friends here in the community can have an idea on what you can see on your end.