flashing pop-ups

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  • Updated 1 year ago
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I have flashing pop-up windows that disrupt what I am currently doing, ie: screen is at maximum, pop up flashes, screen now at minimum. Flashes so quick I am unable to see where it is from. It occurs intermittently, say a couple of times an hour. I have not yet downloaded the new windows. Any ideas please?
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markandjenny

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Posted 1 year ago

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TM_Voltaire, Employee

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Hello markandjenny. Thank you for posting here in the community!

First of all, may I ask what pop ups appear on your screen? Kindly attach some screenshots to your reply if possible. Also, may I ask if you have tried running a scan on the Trend Micro program? The program might catch the potential malware once you run the scan.

Please also try looking on your programs list on the computer to check if there are some that got installed when you first encountered the problem. Those are the programs that need to be uninstalled. If you remember downloading any type of file from any website or from your email, that might be where the issue started. Please try to remember and uninstall them.

After removing those programs, use our Anti-Threat toolkit to scan your computer for threats as well. Use the links below to get the tools that you need.

Anti-threat toolkit for 32 bit computer´╗┐

Anti-threat toolkit for 64 bit computer

I hope these troubleshooting steps help with your issue. If the issue persists, kindly contact our technical support for further assistance on this.

Have a wonderful day!

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