Finding Nemo easier than finding Trend MicroTM package

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  • Updated 2 years ago
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Bought a Trend Micro security package last october and having to re download and activate, long story ( nothing to do with disney!) . however easier than said than done! managed to open account but their is just so many packages Im unable to find the right one, even with the details supplied online? Help!?
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spl666

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Posted 2 years ago

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Tom Emmelot, Champion

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Hi spl666,

If you go in your account, you can see the version that installed before and the won that is still active.
You can download it there direct and it should be the right won.

Kind regards,
Tom
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spl666

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Thank you, but already done that without success.  downloaded the downloader entered the key supplied from 'My Account' but wont move to the next stage?
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Tom Emmelot, Champion

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Hi Tom, thank you for providing the solutions.

Hi @spl666 , sorry for the inconvenience caused.

For your issue, after trying the above solutions that Tom provided, if the probelm still persists, to help you further with this problem, we need a bit more information from you. Could you provide detailed descriptions or screenshots of the issue? Once we understand more background, we'll be able to better assist you and recommend solutions. Thanks.

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