Find your device not working

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  • Question
  • Updated 8 months ago
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I have tried either sending a signal or finding my device and it has not worked since September. It keeps telling me.....Unable to refresh. This feature is currently unavailable. Please try again later. I have been getting this error for a couple weeks already.
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kuch57

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  • frustrated

Posted 8 months ago

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TM_JB, Official Rep

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Hi kuch57 and welcome to the community!

Have you tried the guide shown below? You may also want to check if the "location services" of your device is on.

"Unable to refresh" | "Unable to sound an alarm" error messages appear when using the Refresh feature of the Lost Device Protection of your Mobile Security
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kuch57

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Yes, I have tried that.  My Location and Wi Fi are ALWAYS on.
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TM_Kiko, Employee

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Hello kuch57 ! Thanks for the response.

May we know what is the model of the mobile device that you are using? May we also know if you have already tried to reinstall the app on your device and allowed all the permissions that the Mobile Security app requires?

We are looking forward for the response.

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kuch57

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Samsung Galaxy J3 Sky Android 6.0.1.  I have not uninstalled and reinstalled.  Should I?
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TM_Kiko, Employee

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Yes please, then if there will be any prompts for any permission request,. please allow it

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