family controls

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  • Problem
  • Updated 2 weeks ago
I've had Trend Micro Maximum Security for a few years on my laptop, but I recently noticed that the family controls are no longer blocking the categories that I asked them to block. I am now adding Google safe search, since your controls are no longer working.  It makes me wonder how well my computer is being protected in other areas, if such basic controls no longer work.
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myhomeontherange

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Posted 3 weeks ago

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Tom Emmelot, Champion

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Hi myhomeontherange

Welcome to TM Home users Community, a public site where volunteers try to help each-other , also there are TM Employees that can give answers, that is only at working hours. I am just a volunteer!
Can you tell us more, TM version and version number.
Was the parental control on and set in a special way?
Tell us more.

Kind regards,
Tom
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myhomeontherange

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The custom settings are on, unchaged as far as I can tell, and yet it seems they are not blocking anything I set them to block.  I have TM Maximum Security and renewed it at the end of July; only recently have I noticed the change.
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Tom Emmelot, Champion

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Hi myhomeontherange

Can you give a example , a site that you think TM should block?

Kind regards,
Tom


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myhomeontherange

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I could, but what good would it do?  I'd like it to block all the categories I checked, as it used to do.  I have resorted to Google's safe search, and it actually does the job.
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Tom Emmelot, Champion

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Hi myhomeontherange

I try to find reasons and solutions for all the users that maybe got the same problems.
And not run away from the problem and run again next time when there is a other problem there. That s why i ask a link of a site you think TM must block.
Or make a screenshot from the settings.
Mine works fine.
So i think that you must do a reinstall of the program, if this is not working there must be a reason and maybe more things are not working!

Kind regards,
Tom

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TM_X, Official Rep

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Hi myhomeontherange

May we know the website Trend Micro is not blocking and the category you set for Parental Controls? We need to check whether the website is under the category you've set. Also, how are you getting into the website? Was it via Google search?

Hoping to hear from you. 

^X