False Risky File Attachment Intervention

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  • Updated 2 years ago
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After renewing my subscription, all emails with a PDF attachment from a particular vendor are being labeled as 'risky'. If I download the file directly from my ISP and scan it, no issues are detected. How do I exempt this sender from scrutiny or allow for the files not being converted to text / gibberish?
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DUNCAN.FERGUSON

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Posted 2 years ago

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TM_JimL

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Is your Trend Micro Anti-spam toolbar activated? If so, you may control its filtration strength. Or simply add the verified files from the particular vendor on the "Approved Senders List". You may refer to this link:

Using the Antispam Toolbar of Trend Micro Security

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