False positive game Black Ops 4 on Battlenet

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  • Problem
  • Updated 2 months ago
When starting the game Black Ops 4 on Battlenet, the screen remains black, we here the sound of the game. If I switch of the Trend Micro Maximum security virusscanner, the game starts without problems.
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adriaanaarts

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Posted 3 months ago

  • 1
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Tom Emmelot, Champion

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Hi adriaanaarts

Put the map in the Exception list!

Configuring the Exception List of Trend Micro Security software
https://esupport.trendmicro.com/en-us/home/pages/technical-support/1059964.aspx?_ga=1.140400243.1592...

Hope this helps.

Kind regards,
Tom


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Stixman

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Adding the whole Call of Duty Black Ops 4 game installation folder to the exception list solves the problem.
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adriaanaarts

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No, unfortunately it will not work. Only temporarely switching off the Trend virusscanner will work.
I have tried this on 2 PC's with the same game in an own installationfolder put in the exception list.
My both sons have their own game, on their own PC, the same virusscanner, I bought it for 5 PC's for 2 years on the Trend website, so that should be ok.
By the way, this issue is also with games from Microsoft, like the Forza-series.
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Tom Emmelot, Champion

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Hi adriaanaarts

Did you have the folder in the "Folder-shield"



Get it out there and see that works.

Kind regards,
Tom

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adriaanaarts

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No, it isn't in the folder-shield.

Best regards,
Adriaan.
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Stixman

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Hmm. Worked for me. Strange.
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TM_X, Official Rep

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Hi adriaanaarts, 

That's odd. Normally, adding the program to Trend Micro's exception list solves the issue. Anyway, can you please upgrade to the latest version of the Trend Micro program? As I checked here, you are still using an outdated one. After which, please check if the issue still persists. 

Upgrading Trend Micro Security software to the latest version

^X