Why when a did buy this product, Good Guys Melton Australia, toll me that it have full support, and now I found that I have to paid for it a extra amount of money. This is disgusting from you and Good Guys Melton Australia. Tomorrow I will put this product back to them and ask for explanations, Plus of that, The $20 rebate that you advertise on the cover not let me find the 31 of may, day of my purchase, plus this ask for a “service key or product but nothing is accepted for you system. Stupid product, back to Norton, it was so good there. But I will put it on Face book, tweeter, and everywhere I can so people will know about it.