Fail to download - wrong password error

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  • Updated 2 years ago
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i just purchased trend for 2 years order number
9326116105.
i have not been able to finish downloading because it says my password is wrong

Note: This conversation was created from a reply on: Will my Password manager be renewed with my Trend Micro Maximum Security renewal?....
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m.marquez_2

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Posted 2 years ago

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m.marquez_2

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This reply was created from a merged topic originally titled password.

i just purchased trend for 2 yrs. on May 4,2016. i cannot finish the download because it will not except my password
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TM_Claudia, Employee

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Thank you for contacting us in community! We’re currently checking your order history and will get back to you soon.
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TM_Claudia, Employee

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Thanks for purchasing our product and sorry for inconvenience caused. To get around your incorrect password issue, we suggest trying the instructions in the link below to install Antivirus+ Security 10 on the computer:
Installing Antivirus+ Security 10 (2016)

Please let us know if the solution works for you. Thanks!

Trend Micro Home Users Community

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