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  • Updated 3 years ago
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I can't load Facebook on my android with parental control on. How to fix this and allow download.
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Posted 3 years ago

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TM_L, Official Rep

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Hi @mysajworld, welcome to Trend Micro Community! 

For your issue, could you try to temporarily disable your Parental Controls feature and see if you can download Facebook:
Using the Parental Controls feature in Mobile Security for Android - refer to "Enabling/Disabling Parental Controls"

Please try and let us know if this resolves your issue. 

Also, thank you for being a subscriber of our premium support service! Premium Service Plan gives you 24x7 priority access to a Trend Micro support specialist. For the issue you're having, you can optionally call the Premium Service hotline directly to speak to someone live, who is also equipped with advanced tools to quickly diagnose and resolve your issues. Please find the premium service phone number in the "Call Premium Support" section in this page

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