Expired subscription message

  • 1
  • Problem
  • Updated 7 months ago
  • Acknowledged
I have replaced a failed laptop on my valid subscription and I am receiving a message indicating that the subscription has expired. Rick Fletcher
Photo of fletcher

fletcher

  • 70 Points

Posted 7 months ago

  • 1
Photo of Schiwata

Schiwata

  • 382 Points 250 badge 2x thumb
Did you use the correct Serial Number?
Try checking your Trend Micro account and double check the expiration date and serial number.
Photo of TM_Jabi

TM_Jabi, Employee

  • 6,940 Points 5k badge 2x thumb
Hello fletcher and welcome to the community.

You can use the link below as your guide on how you can find the correct serial number for you to use: 
Finding the serial number of Trend Micro Security

I hope this helps. 

Have a great week ahead! 

Trend Micro Home Users Community