Exception List has no effect

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  • Problem
  • Updated 5 days ago
file already in exception list (more than 1 entries in fact) is still being removed everyday. User has no control in this case regardless of how you see it.
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esotam

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  • frustrated

Posted 1 week ago

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Tom Emmelot, Champion

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Hi esotam

Are yo on the latest version of the TM program? ( 15.0.1204 )

Tell us more, the program that is removed and the way you put it in the exception list.
Screenshot of the list ?

Kind regards,
Tom


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esotam

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Hi Tom,

Thanks for the reply.

Yes, it is the latest 15.0.1204. that is causing problem i.e. after the upgrade. Exception list always exists and has been in use in all previous versions. Exception entries are either manually put in or by restoring the deleted file and let TM creates it (that's what it claims it will do). The file concerned has 3 entries on the list, though not identical i.e. they all have different composition of lower and upper case letters. e.g. WINDOWS/TEMP, windows/temp.

The file is deleted everyday during pc startup when the file is used. After restoring, running the same file does not cause any problem; also running full scan does not cause any problem either. I have tried uncheck the 'Scan for suspicious files as the computer starts' but it didn't work.

There is also another file which got deleted when I inadvertently open the folder containing that file. That file is not used and will not be used. But that's not the point. If I specify something to be kept, then it should be kept.

I am running Windows 10 Pro 1803 (64 bit).

Regards
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Tom Emmelot, Champion

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Hi esotam

Sorry for the late response.
Can you make a screenshot from the files that are detected in the Exception list?
Did you put the windows folder in the "Folder shield"?
Did you try to put the whole folder in the Exception list?
Here from you.

Kind regards,
Tom



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Tom Emmelot, Champion

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Hi esotam

Also look here:
Trend Micro Security keeps on detecting files or programs that are already added to the Exception List
https://esupport.trendmicro.com/en-us/home/pages/technical-support/1104509.aspx?_ga=1.73137242.89574...

Kind regards,
Tom
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esotam

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Hi Tom,

Thanks for you quick reply. I am not aware of this registry method for creating white list. Judging by this 'above average complexity' method, I am confident that it will resolve my problem so I will give it a go later. On the other hand, it is far from User Friendly; just think about the other users with lesser computer knowledge!!!. I think TM needs to address this issue.

Thanks for you help.

Regards,

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Tom Emmelot, Champion

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Hi esotam

Still try to help you,
Can you make a screenshot from the files that are detected in the Exception list?
Did you put the windows folder in the "Folder shield"?
Did you try to put the whole folder in the Exception list?
Here from you.

Kind regards,
Tom

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esotam

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Hi Tom,

Thanks for your enthusiasm.

I don't use the "Folder Shield" feature. I did try it out sometime ago but found it inconvenient occasionally.

All entries in the Exception List are file names, no folders. I have not changed anything yet but all of a sudden, the problem stops yesterday and today (12 Nov 2018) after a 7 consecutive days drama i.e. from 4/11/18 to 10/11/18 inclusive. Prior to this, I did have the problem occasionally but it was this 7-days drama which prompted me to air my frustration. Right now I simply wait for a few more days before I do anything. I am sorry that I don't want to disclose the file names on the list as I consider them personal data.

Regards
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TM_Joemar, Official Rep

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Hello esotam,

Welcome to the Community!

In case files are still detected / deleted by the Trend Micro program after adding it to Exception List, you may follow the steps on this article on how to add it to white list.

Trend Micro Security keeps detecting files or programs that are already added to the Exception List

Regards,
Joemar