Every time I try to run an update for the last two days, the message, "a scan is running" appears.

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  • Updated 7 months ago
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Every time I try to run an update for the last two days, the message, "a scan is running" appears.
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markbutler

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Posted 7 months ago

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Tom Emmelot, Champion

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Hi markbutler

Welcome to TM Home users Community, a public site where volunteers try to help each-other , also there are TM Employees that can give answers.

I quote a TM Employee:

Can I ask you to try the procedure on this link?
Unable to stop Trend Micro program from scanning

We hope this help.

Kind regards,
Tom
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TM_Pat, Official Rep

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Hello markbutler and welcome to the Community!

Thank you for letting us know about this issue that you encountered. Apologies for the inconvenience.

For your concern about not being able to update the Trend Micro since there is an ongoing scan, please try Tom Emmelot's suggestion.

If you will still encounter the same issue, kindly follow the steps from the article below:
Trend Micro System Tray icon stuck at "Now Scanning"

I hope this helps! Should you have any other concern, please do not hesitate to reach out to us.

Happy Holidays!

Trend Micro Home Users Community